You can export all visitor’s contact information which they entered into the chat forms.
Please follow these steps to export visitor’s data:
1.Open the admin panel and go to “Archives”.
2.Open the “Visitors” tab and download the Excel file.
3.Open the downloaded .csv file (in Microsoft Excel, for example).
4.Select the first column in the table (so that it is highlighted).
5.Go to “Data” in the ribbon and press the “Text to columns” button.
6.Select the “Delimited” option in the first step of the “Convert Text to Columns Wizard” and press “Next”.
7.Check the “Comma” in the delimiters list and press “Next”.
8.At the last step choose “General” data format and press “Finish”.
9.If necessary, you can change the columns width, set the text alignment, and get the data in the readable format
Thank you for your attention!