You can ask for the contact information to your visitors “before” or “during” a chat to help generate more leads. This feature is activated as “during chat” by default when you create your JivoChat account, but you can change the settings or disable it in the channel settings on your admin panel. Please follow these simple steps:
1. Login to your admin panel:
2. Click on Settings below the channel in which you want to configure the form:
3. Go to the Contacts Form menu and check the options we have.
In this menu you can configure to show the contact form during chat/before chat or you can also hide it.
In addition, you can also choose which fields will be shown to your visitors during a chat or before a chat, and which of those will be mandatory (visitors will need to fulfill mandatory fields before being able to start a chat).
That is all! Save all your settings by clicking the green button and don’t miss any contact information from clients anymore.