Interact with your customers in real time and increase your sales

A FREE communication tool for you to monitor and chat with your clients on your website, Facebook, Telegram and Viber.

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How to remove a visitor from the Blacklist

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Blacklist feature allows you to see all conversations with clients who were blocked by agents.

This section is located in admin panel admin.jivosite.com > “Channels” tab > “Settings” under the site name > “Blacklist” on the left menu.

Here you can find a list of dialogues from blacklisted clients with starting and ending time of block. Visitors are blocked for a period of 24 hours, this time cannot be changed.

If you’re willing to unblock the client or view the details just hover the mouse on the line with the dialogue to proceed.

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Once you unblock the client, he needs to clear cookies in the browser:

Do you still have any questions? Our support team will be more than happy to help you 24x7 in the chat on our site.