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How to set up Jivochat for a multilingual website.

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You can set up language selection on a website with multiple languages by following one of these two methods:

Method 1. Manual language selection using the website tools.

The main idea is to use different widget codes on the website. Every language should have it’s own widget code generated.

First you should add the websites in the admin panel for each language.

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You can read more about the adding of the website in our “How to add or delete a website” instructions.

In the end, you should have separate websites for each language in the admin panel.

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Next you should change the chat window language for these websites according to the website language.

The chat window language is changed in following places:

1.In the “Options” section > Chat window language > Edit

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2.The “Design” section > Labels

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3.The “Triggers” section, you should change the language for each trigger. Just press the “Configure” button to do this.

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When you change the language for websites, you should place the widget code to the corresponding language version of your website.

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For example, if you have 2 languages on the website - English and Portuguese. You have added two websites in the admin panel: demo.com and br.demo.com. Now you should change the widget code with your website tools according to the visitor’s language selection. If the visitor selects Portuguese, the website should load the code from br.demo.com and vice versa. To change the code you can use different website templates for different languages or CMS plugins.

Method 2. Automatic language selection.

You can use the “Regions” feature to change the chat language.

The principle is based on the Geo IP - the chat detects visitor’s region by IP address and changes the language according to the settings. In this case you will have one widget code on all pages.

You can read more about the “Regions” feature in our instruction here.

You should change the chat window language for the regions in the admin panel as well as in the first method.

Please note, that you should change the widget code after enabling the “Regions” feature. You can take the new code in the “Default region” settings.

Do you still have any questions? Our support team will be more than happy to help you 24x7 in the chat on our site.