Interact with your customers in real time and increase your sales

A FREE communication tool for you to monitor and chat with your clients on your website, Facebook, Telegram and Viber.

incorrectly entered e-mail address Something went wrong, try again later

Yay! You just completed Step 1.
Now please check your email inbox, we sent you the installation instructions. GO, GO, GO!

How to add credits, activate and configure the Callback feature

Choose another article

This is a service provided by VoxImplant and it’s paid separately from the professional license of your chat.

To activate the Callback feature, simply access your JivoChat web app, or our Desktop app, and click on Manage -> Add Channels -> Callback:

How_add_credits_activate_configure_callback_11

Select the website where you want to activate the feature and click on “Connect Instant Callback”:

How_add_credits_activate_configure_callback_12

If you prefer, you can also access the same area by going to Manage -> Channels -> Settings (below the website where you want to activate the feature):

How_add_credits_activate_configure_callback_1

Navigate to the “Instant Callback” menu and click on the “Connect Instant Callback” button:

How_add_credits_activate_configure_callback_2

Now it’s time to set up everything. The first set up screen you’ll see is the one below:

How_add_credits_activate_configure_callback_3

Next, select the Time Zone and the working hours for each day of the week on which the callback will be available for your customers on the chat widget:

How_add_credits_activate_configure_callback_4

Choose which agents will be available for receiving calls and how they will be receiving the calls. You can set up the calls to be received on the Agent’s App, Cellphone or Landline, or a SIP Phone:

Please notice there might be extra charges if you choose to redirect the calls to a Cellphone or Landline.

How_add_credits_activate_configure_callback_5

How_add_credits_activate_configure_callback_6

Now, select which continents/countries will appear on the list of available country to request a call from:

How_add_credits_activate_configure_callback_7

That’s it, simply click “Done” and the feature will be available on your website!

How_add_credits_activate_configure_callback_8

If you have never used this feature before, after activating for the first time you will earn $0.15 as credit to test the feature.

After setting up the instant callback feature, you’ll notice a new field called “Caller ID phone number” will appear in the first part of the settings. If you purchased or activated a phone in JivoChat, you may use those phone numbers as the caller ID on callbacks to your clients. That means the clients will see that number on their phone while receiving a callback from you.

Click here to learn how to purchase a phone number from JivoChat.

Click here to learn how to activate a phone number in JivoChat.

How_add_credits_activate_configure_callback_9

If you already have the callback feature activated and want to add credits, just go to the JivoChat web app, or our Desktop app, and click on Manage -> Telephony -> Add credit:

How_add_credits_activate_configure_callback_10

You will be redirected to VoxImplant’s website, where you can choose your payment method and add the desired amount (min 10 USD) of credits to your account balance.

And you’re done!

Do you still have any questions? Our support team will be more than happy to help you 24x7 in the chat on our site.