To connect and use any WhatsApp Business integration, it’s necessary to have your own registered company with valid registration data and documents. Otherwise, WhatsApp will not approve your request and will not allow you to integrate WhatsApp Business with any external platform. If you don’t have a registered company, unfortunately it is not possible to connect your WhatsApp Business in Jivo. Besides that, please note that this integration has extra costs and it’s paid separately from the chat license, regardless of the amount of paid agents that you have in Jivo.
Create your MFMS account and connect it to Jivo to receive and answer messages sent by your visitors on WhatsApp directly from Jivo. This integration also allows you to add a WhatsApp communication option in the Jivo mobile widget so that your visitors can choose to start a conversation with you directly from WhatsApp.
To integrate your WhatsApp Business API on Jivo via our partner MFMS, there are a few steps you’ll have to follow. Let’s check them in details below:
If you have already registered and verified your account on Facebook, please proceed to step 2.
A Facebook Business account is required to create a WhatsApp Business API account. To do this, register your account on the Facebook Business Manager.
After registering your account, you need to verify your account. To do this, go to Facebook Business Manager -> Business info section:
Check if the “Business verification status” field is already showing a “Verified” status or not.
If the status is unverified, you’ll need to go through the verification process in the Security Center section:
For the verification process, you’ll need to fill out several forms and upload documents confirming the data from your company.
After that, the verification can be done via a call to your company’s number or via a code that is sent to an email from your company (please note that the domain of the email address must match the company domain informed in the form fields).
The verification process can take several days to be completed and Facebook can deny your request if the form is not filled out with correct information. Please make sure to not make any mistakes while filling in your company’s information.
After verifying your Facebook account, you must fill out a form and send it to our team for processing it. The form can be downloaded here: link.
Along with the filled out form, you need to send us your organization’s logo in JPG/PNG format with least 600x600px.
Send the completed application form and your company’s logo at firstname.lastname@example.org.
After receiving your email, specialists from our partner company MFMS will contact you and help you with the further registration of your account.
Once the account has been registered with MFMS after step 2, you can connect it to Jivo.
To do that, access your Jivo web app or any of our Desktop apps and go to Manage -> Add Channel -> WhatsApp.
Click to Connect the account to Jivo in the MFMS column.
On the connection screen, provide the following data:
-Channel name: The name that will be displayed in the list of connected integrations. Any name will suffice;
-The phone number for your WhatsApp Business API account: Your approved WhatsApp Business API phone number registered on MFMS;
-Assign all agents to this channel: If you checkmark this option, all agents in the account will be assigned to the channel and will be able to receive and answer messages coming from the WhatsApp Business channel. If you uncheck this, only the main admin of the account will be assigned to the channel. You can easily assign/un-assign agents to this channel in the future following this tutorial here.
Once you’re done, click Create channel.
Congratulations! Now your WhatsApp Business channel is successfully connected and you will receive incoming messages from WhatsApp in the same way as other communication channels in Jivo.
We hope this article was useful and we wish you a very productive day!