In this tutorial, you will learn how to connect your own WhatsApp number to JivoChat through the official WhatsApp Business API.
Log in to your Sendpulse account at this link and go to Chatbots > WhatsApp > Connect
After clicking, you will perform the following steps:
Please continue as “xxxxxxxxxxxx”, and this account should be the one containing your verified Facebook Business Manager.
Then click the blue button Get Started
On the next screen, allow Sendpulse to manage your WhatsApp accounts within Facebook and create a connection between your Facebook Business Manager account with Sendpulse. To do this, click Continue
On the next screen, you will choose your Facebook Business Manager that you want to connect to the official WhatsApp Business API. After selecting it, click Continue.
On the next screen, you will choose the name of your WhatsApp Business account and the time zone of your account. The best name to choose from this option is the name of your own company. After typing, click Continue.
Then, add other data like country, address and click on continue.
Now add a name and the timezone.
Ok, after that, you will see the following screen. Simply click Continue to Step 2.
In this section, you will choose what your visitors will see when they contact your company through WhatsApp.
To continue, click the blue Continue button.
Also at this stage, you must choose the category of your business, this part is very important to be similar to your company profile so that your WhatsApp profile is more professional and does not confuse your customers when they contact you for the first time.
Next, you can enter a description about your business.
After that, click the button to Go to Step 3.
Please register your new WhatsApp number in this step and make sure you are logged out from any WhatsApp app on your mobile otherwise you will not be able to connect it.
Then enter the WhatsApp number by choosing the country code, the region of the country and the full number.
To verify your number, we recommend that you choose the Voice Call option for landline numbers and if it is a number that is enabled on a mobile phone, the SMS option will work fine.
Once done, click Submit Code.
That’s it, after your number is verified, you can go to the next step to connect this new number to Jivo, to start your first interactions with your team’s customers through JivoChat.
After the whole process of connecting your number to the official WhatsApp Business API has been done, you will now connect this same number to JivoChat.
Go to your Sendpulse Dashboard and go to Chatbots > My Bots > (Your Bot Name) > Bot Settings.
Upon signing in, you’ll click Integrations > Enabled
After that, a screen will open for you to enter your registered JivoChat email and password. You must have administrator privileges within your Jivo account.
Once done, you will see that the button will change to “Enabled” and a new Chat API channel will be created within your Jivo, as shown in the image below.
Great! Send a test message to your new number and receive all messages within JivoChat. Remember to delegate operators so that the messages arrive correctly.
Now you can start selling more through WhatsApp Business
Do you still have any questions? Our support team will be more than happy to help you 24x7 in the chat on our site.