Interact with your customers in real time and increase your sales

A FREE communication tool for you to monitor and chat with your clients on your website, Facebook, Telegram and Viber.

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Chat and phone perfectly complement each other

Activate callbacks and talk to your clients with voice and chat.Use the callback feature and the chat at the same time to surprise your customers with awesome service!

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Callbacks and chat teamed up in JivoChat

Chat is convenient for delicately accompanying customers on the website, and instant callbacks are perfect for actively completing transactions. Now, both of these technologies are combined into one solution.

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JivoChat shows you who is calling

When you receive a call, the JivoChat app will automatically open on your computer and you will see detailed information about the caller. Find out where the visitor came from, what city he is from, and what page he is currently viewing.

Callbacks help you close deals when the chat alone is not enough

Calls are integrated with chats in the JivoChat app so you can talk to the customers over the phone and simultaneously send them messages or documents in the chat. Combine these two channels to increase the conversion rate from hits on the website to purchases or services.

Receive calls

on mobile

in the JivoChat app

on SIP-phone

Accept and answer calls in the JivoChat app or on a SIP phone connected to your IP-PBX . And for those who do not sit in the office – send calls directly to your mobile phone.

Relax and watch your sales numbers grow!

Catch the client at the right time with an offer to receive an instant call. If you adjust everything correctly – the number of calls and orders will increase significantly.

Activate the Callback feature now!

Callbacks will help your team to close more sales than ever before. Adding this feature to your regular live chat will boost your conversion rate in every step of the sales funnel.

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Calls to US  min
Calls to UK  min
Calls to Canada  min
Mobile calls for India  min
Landline calls for India  min

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Frequently Asked Questions

How does a callback work?

The client enters his phone number in the callback window, then JivoChat dials simultaneously to all agents which are able to receive the call. The first to pick up the phone is connected with the client. Usually, it takes about 20 seconds for the whole process to be completed. After the agent has been connected with the client, they can have a conversation in chat as well.

How do I set up callback on my website?

If you already use JivoChat on your site – just turn on callback in the admin panel. If JivoChat is not installed on your website, sign up for free and install the code according to the instructions.

Can I set up the conditions for when and how the callback widget should work?

The callback settings are flexible. Choose when callback should work, for example, depending on the number of pages viewed, and/or the amount of time spent on the website. Also, you can set up different conditions for the appearance of the callback widget in order to increase its efficiency.

How will the agent know that there is a call from the website?

After picking up the handset, before connecting to the customer, the agent will hear a voice notification that he accepted the call from the website. When you receive a call, the JivoChat application will automatically open on your computer and you will see detailed information about who is calling. For example, where did the visitor come from, what city he is from, and what page he is currently viewing.

How many agents can receive calls simultaneously?

You can add an arbitrary number of agents to receive incoming calls, however, simultaneous dialing will be done for no more than 9 numbers. If you assign more than 9 agents to receive calls for a website, then each call received will be sent to a random selection of 9 registered numbers and these ones will be dialed.

In which countries does the service work?

Callback work all over the world!!

How are callback charged?

Calls are charged per minute. The number of calls is not considered. To start using the callback feature, you must recharge your account for 10 USD. You can pay in your local currency if you want to, but the money will be charged in US dollars using the exchange rate of your bank. Forwarding to a landline and mobile phones are charged separately.

Calls are charged separately from the chat?

Yes, the callback feature is paid separately from the Professional version of the chat. You can top-up the balance of calls and purchase an extended license on the Pricing page.

What can I do if I receive calls from telephone trolls?

You can block trolls by phone number and by IP-address. In order to do that, just open the "troll" call in the log and click the "Block" button.

Where can I see the call log?

In the "Call records" section of the admin panel. You can filter out calls in the general list by selecting "Show calls" in the filter list.

How do I combine proactive chat invitations with callbacks?

Chat is better suited for accompanying the client on the website and as an unobtrusive assistant in purchasing. A telephone conversation is better suited for closing the deals. We recommend setting up chats and calls so that during the exploration of your website a chat invitation is displayed, but the callback proposal appears when you approach the purchase (for example, moving the goods to the cart or switching to the shopping cart view), or when there are signs of leaving the website (for example, if the mouse pointer crosses the top of the screen after viewing multiple pages).