Free version $0 Permanently free for up to 5 agents and an unlimited number of staff members | Professional version Per agent per month if billed annually | ||||
---|---|---|---|---|---|
Unlimited chats and websites | | | |||
Customizable chat widget in 25 languages | | | |||
Chat widget mobile version | | | |||
Offline contact form | | | |||
Proactively start targeted chats with smart triggers | | | |||
Pre-chat buttons | | | |||
Pre-chat or in-chat contact info collection | | | |||
Consent form for processing personal data (GDPR and similar) | | | |||
Agent’s photo in chat widget | | | |||
One-click call | | | |||
Service quality ratings by customers | | | |||
Multiple departments | | | |||
Distribute chats based on visitors' locations | | | |||
JavaScript API and Webhooks for integration with your software | | |
Free version $0 Permanently free for up to 5 agents and an unlimited number of staff members | Professional version Per agent per month if billed annually | ||||
---|---|---|---|---|---|
Tasks | | | |||
Deals | | | |||
Comments | | | |||
Tags | | | |||
Statuses | | | |||
Assignees | | | |||
Payments | | |
Free version $0 Permanently free for up to 5 agents and an unlimited number of staff members | Professional version Per agent per month if billed annually | ||||
---|---|---|---|---|---|
Desktop, mobile and browser agent apps | | | |||
Simultaneous login on PC and mobile device | | | |||
Team chats for unlimited number of staff members | | | |||
Hotkeys | | | |||
Canned responses with an automatic helper | | | |||
Chat transfer between agents | | | |||
Multi-agent chats | | | |||
Translator for 90+ languages | | | |||
Complete visitor info with IP addresses, region and visit source | | | |||
Real-time visitors monitoring with an opportunity to start chat | | | |||
Message sneak peek | | | |||
Pointer tool to direct visitors throughout the site | | | |||
Send GIFs and emojis | | | |||
Send files to visitors | | | |||
Spam protection | | | |||
Spelling checker | | | |||
Editing messages after sending | | | |||
Agent business hours schedule | | | |||
Online status for agent | | |
Free version $0 Permanently free for up to 5 agents and an unlimited number of staff members | Professional version Per agent per month if billed annually | ||||
---|---|---|---|---|---|
Daily performance email | | | |||
Basic stats on chats and agents’ activity | | | |||
Advanced stats on chats and agents’ activity | | | |||
Google Analytics and Facebook Pixel Integrations | | | |||
Export reports to Excel | | | |||
Client list with UTM | | | |||
Chat history storage period | 2 months | Unlimited ∞ |
Free version $0 Permanently free for up to 5 agents and an unlimited number of staff members | Professional version Per agent per month if billed annually | ||||
---|---|---|---|---|---|
One click integrations with CRM and CMS providers | | | |||
Create your own integrations with any systems | | | |||
Integrations with chatbots | | | |||
Integrations with social media and messenger channels: Facebook, WhatsApp, Viber, Apple Business Chat, Telegram | | | |||
Integration with email | | | |||
Accept orders from an online store or web-form on your website | | |