All messages are stored in the Jivo app. Access to it can be limited at any time
Several employees can work with the client at once
Statistics on the speed and quality of responses for each agent
One number in WhatsApp, which is convenient to use in all channels
Ability to use templates for messages
Integration with your CRM
Quick replies
All messages are stored in the employee's account. Upon dismissal, he can carry away correspondence with him
Other employees do not have access to chats
Impossible to track how well and quickly the agents respond to customers
One employee gets one number. The client does not have a company contact in WhatsApp