Business messaging apps help companies to improve communication among co-workers who work remotely or are located in different offices. Instead of calling or sending an email, you can leave a message on the chat and receive an answer right away.
The best business messaging apps allow you to update your status to let people know when you are on a break, out of office, or in a meeting. They also enable you to share files, make video calls, and create group chats.
Why Use Messaging Apps for Business?
Before you start hunting for a business app, it's essential to run through just how much value you can add to your business by integrating one into your tech stack.
Optimize Communication
One of the main reasons companies choose to use business messaging apps is to speed up communication between and across teams. Besides, it's a quick and simple way to keep remote workers in contact with each other in real-time.
You can use the business messaging app to centralize the communication with your employees and create a chat group for each sector where everyone can share ideas and brainstorm.
Facilitate Remote Work
With business messaging apps, you have the opportunity to create an online space that reunites all your team members, regardless of where they are in the world. This way, they can work remotely without jeopardizing their performance or the team's goals. They can even install the business messaging app on their mobile devices to be reachable whenever necessary.
Improve Productivity
Using business messaging apps, like Jivo Team Chats or Slack, helps to improve productivity as it facilitates communication within a company. When workers have the means to easily reach out to each other, share their thoughts, ask for advice, and update team members about their work, the chance of errors diminishes significantly.
Besides, business messaging apps make communication faster and allow others to be up to date with important information shared on the platform.
4 Best Business Messaging Apps
1. JivoChat Team Chats
With the JivoChat Team Chats feature, you can enjoy chatting one-on-one, creating groups, sending messages and files, managing access to business conversations, and much more.
Business messaging apps - JivoChat
JivoChat worries about keeping your data safe; therefore, it stores all chats on secure servers, keeping employee access rights under the company’s control. This way, retirees and lost phones are no longer a threat.
You can have complete control over your team chat. It's possible to create unlimited groups, add members, configure and block access, and appoint admins, too. You may also choose the notifications you want to receive, call out a specific person or a group of people by tagging them on your message, send files, and include GIFs and emojis in your messages.
Key features:
- Chat one-on-one
- Create groups
- Share files
- Manage access to business conversations
- Unlimited groups
- Cross-platform support
- Integration options
- Tag people
2. Slack
Slack is a business messaging app that allows you to create an exclusive space for your company where you can not only text, but send video and voice messages as well. It also allows you to create groups and manage who can access each one of them.
Business messaging apps - Slack
Source: Slack
Another useful feature is the status update, where you can let people know if you are in a meeting, in your lunch break, or when you will be back to answer messages. You can also control notifications and pause them when you are on a leave. Besides, Slack can be integrated with several apps such as Google Calendar, Salesforce, and Asana.
Key features:
- One-on-one messaging
- Create channels
- Status update
- Share files
- Integration options
- Slack AI
3. Microsoft Teams
With Microsoft Teams, you will have a set of tools to work with your team wherever they are. Beyond sending text messages individually or to groups, you can call them, share your screen, send files, and create channels.
Business messaging apps - Microsoft
Source: Microsoft Teams
It also enables you to make online meetings and virtual events such as webinars. The platform supports up to 1,000 attendees and can broadcast to 10,000 viewers. Also, you can count on the AI Microsoft Team to take notes and transcript conversations.
Key features:
- One-on-one conversations
- Create channels
- Video conference
- Screen sharing
- Microsoft Team AI
4. Google Chat
Google Chat enables you to create a space for your company where co-workers can chat with each other individually or in group chats. They can send text, audio, and video messages, share files, and make video calls too.
Business messaging apps - Google Chat
Source: Google
You can mention colleagues in group chat to call their attention, star important messages, and filter the unread ones. In addition, it's possible to integrate Google Chat with Google Calendar and update your status automatically.
Key features:
- One-on-one conversations
- Create channels
- Video conference
- Update status
- Star messages
- Integration options
