Push-notifications on iOS
Push-notifications on Android
Apple Push Notification service (APNs) is responsible for sending of notifications on iOS.
Transferring of Push-notifications is controlled by Apple. Problems come up in connection with weak or unstable signal. Also the reason could be that a power saving mode is enabled.
In order to solve the problem, make sure that:
1.Your iOS version is the latest.
2.JivoChat application has the latest update from AppStore (TestFlight for the beta-tester)
3.Set the sound to an appropriate level. (Silent mode should be disabled)
4.Check next settings for the JivoChat app:
5.If you use unlocked iPhone, check settings for the Access Point Names (APN).
Anyway contact your mobile network operator which should provide this information.
Push-notifications delivery is being proceeded from Push-servers via Google Play Services. If you stopped getting push-notifications from JivoChat and other apps the reason might be the loss of connection to push-servers. To recover the connection you can:
Turn the Wi-Fi or mobile internet off and then on again;
Reload the device: turn the phone off and then turn it on again;
Change the connection type: switch from Wi-Fi to mobile internet or vice versa;
Make sure that “Do not disturb” mode is off.
In other cases, when the only application you are not getting push-notification from, is JivoChat, push-notifications aren’t being delivered because of the device settings: power saving mode, background execution limits, autorun for application might be blocked, etc.
Common Android settings that should be checked
Make sure that “Do not disturb” mode is off and the sound is turned on.
Check the notifications for JivoChat and Google Play Services applications: Settings -> Apps -> JivoChat/Google Play Services -> Turn notifications on - Checkmark.
Make sure that “Background execution limits” option is turned off for JivoSite and Google Play Services apps: Settings -> Data usage -> Menu or Settings -> Apps -> JivoChat/Google Play Services -> Data usage.
Make sure JivoChat and Google Play Services apps has all the needed access: Settings -> Apps -> JivoChat/Google Play Services -> Access.
Check if “Auto-sync data” option is enabled: Settings > Data usage > Menu > Auto-sync data.
Check the “Keep Wi-Fi connection on in sleeping mode” option: Settings -> Wi-Fi -> Menu -> Additional features -> Wi-Fi in sleeping mode. It should be set up to Do not disable.
Some devices have the feature to optimize Wi-Fi connection: _Settings > Wi-Fi > Menu > Additional features >Wi-Fi optimization, it should be enabled.
Turn off the battery optimization feature: Settings -> Battery -> Battery optimization -> “Show all applications” > JivoChat > Do not optimize.
If the application was shut down manually, you will not get notifications until you re-run it manually again (these are Android restrictions).
Task killer, antivirus, firewall and tweaker applications can affect the JivoChat application.
In the power saving mode applications can disable notifications.
Also, in Android phones of various brands, additional settings from the manufacturers of smartphones are often added. Especially it concerns the Chinese manufacturers - Huawei, Xiaomi, Zte, etc., in the Chinese market the work of Google Play is forbidden - hence the quantity of the settings that regulate the work of push notifications. Consider these settings for popular brands below.
The manufacturer is known for adding popular applications to whitelists, so most users have notifications from other applications (for example, WhatsApp or VKontakte). What you need to check:
Also, on modern devices Samsung Galaxy:
1) For a stable connection the device should have both Wi-Fi and mobile internet enabled.
2) When you change your mobile network or Wi-Fi hotspots, your Internet connection may hang. You should turn on / off the flight mode or turn on / off the device.
3) Some public Wi-Fi networks require registration before connecting to the Internet. This can be found in hotels, airports, petrol stations, etc. These connections can be disconnected if the device is in the standby mode. Open the page in a browser and make sure the Internet is available.
4) Some Wi-Fi networks may use a firewall, contact your network administrator to connect.
5) The program may not work when connected through a proxy server or VPN.