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How to activate your phone number in JivoChat

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Activating your phone number in JivoChat

We recently launched a new awesome feature to all our users. You can now activate your phone number in JivoChat, and use JivoChat to make phone calls using your phone number as the Caller ID.

IMPORTANT: If you activate a regular phone number, you’ll be able to make outgoing calls only. In order to receive calls using JivoChat, it is necessary to activate a SIP number of your own or purchase a phone number from JivoChat.

1. Open the agent’s app and go to the «Manage» -> «Add Channels» -> «Phone».

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2. Press the “Try the Jivo Business Phone Free” button to proceed.

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3. Enter your complete phone number and press “Call me, Jane” to receive a phone call from our nice robot. She’ll tell you the activation code during the call.

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4. Insert the activation code and press “Connect Number” to finish the process.

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You’re now ready to make calls with JivoChat using your phone number as the Caller ID!

If you want to receive calls as well, please follow the steps below:

We’ve used images from VoIPstudio as an example in the next steps. If you are unable to find these settings in your SIP panel in case you use a different service, please contact your SIP service support to verify how to do the same steps inside your panel.

1. On your SIP provider panel, go the Users area and create a new user so that you have a SIP Domain, Username and Password for connecting to our service.

If you already have a user account in your SIP settings, you can choose to use the existing one or create a new one.

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2. Go to your SIP phone number settings and redirect all calls to the user you created, or to a pre-existing one in case you already had an existing user, by selecting the user as the “Current Target” of the phone number.

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3. On JivoChat, access the Channel settings in the agent’s app by going to «Manage» -> «Channels».

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4. Insert your user’s SIP credentials and click on “Save” to connect the incoming calls to JivoChat.

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Done! Now you’re all set to receive and make calls using JivoChat.

Do you still have any questions? Our support team will be more than happy to help you 24x7 in the chat on our site.