How to use the List Picker

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With our Apple Business Chat integration, you can send custom lists to your clients so they can select a specific item of their choice before you send extra details about it. Existing lists can be used by all agents in your account, just like the Quick Phrases feature.

Create a List

To create a list in the List Picker feature, click the icon pointed in the image below to open the list of extra during-chat features for Apple Business Chat.

These features will only appear during Business Chat conversations

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Go to the Lists menu and press “Add a list”.

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Upload an image (1; optional), a title (2), description (3), and insert a tag (4) for future easier identification of the list by your team. For each item on your list, add a description (5) and an image (6; optional). You can add as many items as you want on a single list. After you’re done, press “Save” (8).

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After creating the list, you can send it at any time during a conversation by pressing the menu to open the list of existing lists one more time and click the desired List to send it in chat.

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The client will receive the list in their iMessage app and, after clicking on it, they’ll will be able to see the full list of items and select a specific item from the list.

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The agent in chat will receive a message notifying which item was selected by the client.

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After seeing which item the client is interested in, you can use specific Quick Phrases or Rich Links created by you to send more info about the product/service selected.

Edit/Delete a List

To edit or delete a list, open the menu to check the existing lists and click the small edit button located at the lower right corner of each list.

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Edit the list as you desire and press “Save”, or click the “Delete the list” button to delete the list.

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That’s it!

Do you still have any questions? Our support team will be more than happy to help you 24x7 in the chat on our site.