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How to integrate your team's email address with JivoChat

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Now you can integrate any email service with JivoChat. In order to do that, just create a new Email channel and adjust the forwarding settings.

How to add a new email channel

Just a few steps to start with:

1.Open the JivoChat agent app using this link or go to the agent app and click on: Manage-> Add channels.

Click on the “email” option as shown below:

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2.Name the email channel and click the “Add Feature” button

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4.After that, you will see the new email channel on your list. Go to Settings -> Options on this new channel and copy the Forwarding Email Address. Coming up next, we will show you where you need to paste this in your email service provider settings

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Please note that you should assign agents to the Email channel and be online in the agent app before configuring the Settings on the channel. You will receive the confirmation emails from the email services directly in the JivoChat agent app which you must approve before this feature will work correctly

How to set up forwarding

Forwarding on Gmail

Forwarding on Hotmail

Forwarding on Yahoo

Forwarding on Gmail

1.Please access your Gmail account and go to Settings

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2.Next, click on Forwarding and POP/IMAP and then “Add a forwarding address”

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3.Paste the email address that you copied before in JivoChat and click “Next”

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4.On the next step, click on the “Proceed” button

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5.You will receive a confirmation email in the agent app with a link. Please access the link and confirm the forwarding

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6.Finally, finish the forwarding in Gmail settings and save the changes

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That’s all. Now you can receive all emails from Gmail in the JivoChat agent app.

Forwarding on Hotmail

Please note that this button is not available yet in the Beta version of Hotmail

1.Please access your Hotmail account and go to Options

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2.Open Forwarding.

3.Click on “Start forwarding” and paste the email address that you copied before in JivoChat, then click on “Save”

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That’s all. Now you can receive all emails from Hotmail in the JivoChat agent app.

Forwarding on Yahoo

1.Please access your Yahoo account and go to Settings

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2.Choose the classic mail version and save

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3.In the classic mail version of Yahoo, click on Options -> Go

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4.Open POP and Forwarding settings. Choose “Forward Yahoo Mail to another email address” and paste the email address that you copied before in JivoChat. After that, click on “Save”

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5.You will receive a confirmation email in the agent app with a link. Please access the link and confirm the forwarding

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Please note that these settings are not available yet in new featured Yahoo mail version.

That’s all. Now you can receive all emails from Yahoo in the JivoChat agent app.

Do you still have any questions? Our support team will be more than happy to help you 24x7 in the chat on our site.