Interact with your customers in real time and increase your sales

A FREE communication tool for you to monitor and chat with your clients on your website, Facebook, Telegram and Viber.

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How to set up omnichannels

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The JivoChat omnichannel service can help your customers contact with you via social networks and services like Facebook, Telegram and Viber in a fast and a reliable way or use the JivoChat box as usual.

To start using the omnichannel feature, you should first setup the integration with those services ( Facebook, Telegram, Viber).

After that, you should open the JivoChat web app or any of our Desktop apps and go to Manage -> Channels -> Settings (below the website channel where you want to activate the feature).

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Next, open the Omni-channel section on the left side panel.

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In this section you can choose and set previously integrated social services which will be connected to the chat widget on your site.

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N.B.! This section also has a field where you can enter a phone number and your customers can call it from mobile devices.

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The desktop version of the chat widget has a bit different appearance: in the lower part of the chat box a “Continue in Facebook Messenger” label can be found after starting a chat if visitors are connected to Facebook on their browser. They can also start a chat directly from Facebook Messenger if they prefer.

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Do you still have any questions? Our support team will be more than happy to help you 24x7 in the chat on our site.