So, you want to add a live chat button to your website?
It’s not surprising: adding a chat button can improve your conversion rate by 40%. Chat buttons tell people that you’re available, eager to answer questions, and improve their experience.
The speed and convenience of live chat makes it a great channel for both support and sales teams. It offers amazing insights and provides instant feedback that businesses can use to improve support and sales conversion rates.
But when it comes to live chat, it’s important to remember that functionality will only get you so far. Attention needs to be given to design.
An appealing on-brand button design can help grab attention and increase engagement. On the other hand, outdated designs can repel website visitors.
Nailing your live chat button design is the easiest way to engage visitors, start more chats, and ultimately convert more sales and/or resolve support issues.
This article will show you the quickest way to add a live chat button to your website, and quickly customize it for greater engagement and conversion.
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A live chat button is a small bar located at the right or left bottom corner of a website. It invites visitors to start a conversation. When they click on it, a chat window opens where they can send messages and get real-time answers.
In short, it’s the fastest and easiest way to communicate with your existing or soon-to-be customers.
This is what a live chat button looks like:
Once a visitor clicks the button, they’ll be able to instantly start speaking with a live chat
The live chat button can help increase lead volume, conversion rates, customer retention, and speed up resolution times and customer satisfaction.
Try live chat on your website. It only takes minutes to set up. Add it now!
There was a time when adding live chat buttons to a website meant hours of dev work. Luckily, those times are gone. You can now add a button to any website in just a few minutes. You don’t even need to know how to code.
Here’s how easy it is:
Start by creating a free account on JivoChat:
This will grant you access to the admin panel.
Next, add the admin name, the name of the website where the live chat button will be installed, and, optionally, a phone number:
You can now download the agent app for desktop or mobile. Or, skip it and make the download later.
Next — copy the live chat code and add it to your website or send it to your admin via email to be installed later.
You now have a live chat button on your website!
Running your site on a CMS platform? Even easier.
Let’s take a quick look at the simple two-step process of installing a chat button with a plugin:
Find the JivoChat plugin on the WordPress platform (choose the first version) or download it directly.
Once the plugin has been installed, cimply enter your login credentials and then click “Install JivoChat”:
That’s it! You can now launch the agent app and start answering your customers’ queries in real-time!
Want to add the live chat button with integration? It’s just as easy!
Even if you have to handle some code snippets, you don’t need any coding knowledge. Allow us to demonstrate:
Open your WordPress admin panel and go to Appearance >> Editor.
You will find a file called
<footer.php>. This is the one you need to edit.
Get the JivoChat code from here and add it before the
Don’t forget to save your settings! Always click on “Update File”!
Also, don’t worry about misplacing your JivoChat code. You can always retrieve it in the installation section of the JivoChat app: Manage -> Channels -> Settings -> Installation.
As we touched on earlier, adding the live chat button to your website will only get you so far.
The customization is perhaps the most important step of the installation. You want to choose a button that looks like it belongs there, and captures the attention of your visitors, without annoying them.
There are two critical elements to consider when it comes to button design:
Here are the most important customization features:
Always begin with the placement of your chat button. It’s usually found on the bottom right corner of your website, but you can also add it to the left corner or in any space where it has enough visibility.
You have to make sure it’s easy to spot, or you will have installed it for nothing. Test one or two options if you’re not certain which placement will get the most users to open your chat window.
The color and fonts of live chat buttons should match the overall design of your website. So don’t get overly creative here.
If your website has a minimalistic design with neutral tones, your chat button should mirror it.
JivoChat will let you customize the button colors for both desktop and mobile versions.
Maybe you don’t always want your chat button display on page load? Maybe you don’t want buttons to display on specific pages?
JivoChat provides granular control of when, and if, a live chat widget gets shown on different sections of your website. You can also control which messages get shown on click, based on variables such as time on page, time on site, time since the last chat invitation and more:
You can learn more about all the trigger options here.
We speak your language! JivoChat is available in 25 languages with more added regularly.
You can also use the multilingual option if your clients speak more than one language.
Every research report and statistic says the same thing: your customers expect you to have live chat support on your website. They want super-fast answers.
Luckily, it’s incredibly easy for you to give them what they want. The installation of JivoChat is a breeze on any platform. Plus, you can customize your live chat button in any way you want so that it matches your branding and your tone of voice to a tee.
Ready to give it a try? Sign up for FREE — what have you got to lose?