How to set up Smart Triggers on JivoChat

Reading time3 minutes
Emma Longridge
Emma Longridge
Content Manager

In today’s competitive digital market in order to boost your retention rates and engage potential customers while they browse your online store, you need to be proactive.

This means that, even if you already provide a free live chat to assist website visitors in real-time, you can’t sit and wait for them to come asking for help. Instead, you should be the one starting conversations by setting up Smart Triggers on your live chat.

In this article, we’ll show you how to set up and make the best use of Smart Triggers on JivoChat, including examples of messages that will help you engage and convert more.

Setting up your Smart Triggers

With JivoChat Pro, you’ll have access to a comprehensive administration panel which already provides efficient default settings. To find the Triggers panel, head to:

  • Manage 🡢 Channels 🡢 Settings 🡢 Triggers

How to set up your own Smart Triggers on JivoChat

Here, you can set up triggers based on all of the parameters as shown in the image below.

Possible triggers

Easily create multiple customized messages for specific purposes. For example, using the Title of the current page trigger, you’re able to engage visitors with targeted messages.

It’s also possible to determine whether you want to use Smart Triggers on every page or only on the ones chosen by you. Also, you can have different conditions for the online and offline mode.

If you’re looking for in-depth installation instructions and a step-by-step Smart Triggers configuration guide for JivoChat, you can find it here.

How to boost conversions with Smart Triggers

This is a feature that allows you to monitor and chat with potential customers while they are still browsing your product pages and categories. It’s also optimized for mobile devices.

Remember, increasing your number of chats means more sales opportunities, so if you’re looking for ideas on how to convert more with Smart Triggers, here’s some tips:

  1. Use smart triggers to engage visitors on the checkout page and shopping cart - at the end of your sales funnel. Be ready to answer any questions regarding your pricing, delivery costs, taxes, etc.

  2. Proactively start conversations with returning visitors to make them feel recognized and valued by your company.

  3. Set up smart triggers for your FAQ and Knowledge Base pages - visitors browsing these pages are likely to have questions.

  4. Employ upselling and cross-selling strategies on your product pages to boost your average ticket and help visitors find the best solution.

  5. Keep track of pages with high bounce rates with Google Analytics and use JivoChat’s smart triggers to retain visitors.

Smart Triggers example on the JivoChat website

Start engaging visitors with JivoChat now

JivoChat is a free live chat for websites that can help you drive sales and convert visitors into paying customers.

However, if you’re looking to grow your business and start focusing on retaining customers, you definitely should consider upgrading to JivoChat Pro and start using Smart Triggers.

We wish you good sales and, as always, if you have questions, feel free to ask us on JivoChat’s main page in the chat widget.

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