How can I see what visitors type before they send it to the chat?

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This setting is only available in the Pro edition of our service.

To allow agents to see what visitors type before they hit “send” open your agent app.

click on “Manage”-> “Channels”-> “Settings” from the channel you need to adjust:

Type1

Next, go to “Options” and enable the feature as shown in the image below:

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This feature, allows agents to see what visitors type before they hit “send”. It will be “on” by default.

This is how it looks in the JivoChat app:

Type3

Do you still have any questions? Our support team will be more than happy to help you 24x7 in the chat on our site.