Gmail — setting up auto-forwarding

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Make your workflow even more efficient by handling incoming emails in Jivo app. You just need to set up auto-forwarding in your mailbox to make it happen.

Here’s a step-by-step instruction for Gmail:

1. Start with opening your Gmail account and go to “Settings” > “See all settings”.

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2. Then go to “Forwarding and POP/IMAP” section and click “Add a forwarding address”.

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3. Paste e-mail address from Jivo channel in the popped up form.

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4. After that check your Jivo app, you should get a new message from Google containing the link to confirm forwarding your mail. Click on the link and press “Confirm”.

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5. After that, activate forwarding a copy of incoming mail to the confirmed address and press “Save”.

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That’s all! From now on you’ll be getting all new emails to Jivo app.

Setting up filters

In some cases you don’t need all incoming mail in Jivo, so we’ll have to set up a filter. Let’s add a filter for emails containing the word “order” as an example.

In your Gmail account go to “Settings” > “See all settings” > “Filters and Blocked Addresses” and click on “Create a new filter”.

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Configure the parameters you need only. You can specify the address you’re getting emails that you need to redirect from and put your key words in “Has the words” field.

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Then select what you need to be done with the filtered emails — “Forward it to:”(select Jivo email) and press “Create filter”.

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Done. You’ll be receiving in Jivo emails you need only.

Do you still have any questions? Our support team will be more than happy to help you 24x7 in the chat on our site.