Please notice that only admins may generate aggregate reports.
You can generate an aggregate report containing data of up to 30 days of statistics from your work in the Jivo app.
To generate a report, please follow the steps below:
1.Open the Jivo web app, or any of our Desktop apps, and go to Manage -> Statistics -> Aggregated Report.
2.Select an interval with up to 30 days and click “Download”. Please notice that we keep records for 60 days in our servers, therefore you cannot generate reports with intervals older than 60 days. Choose if you want to generate the file in “Excel” or “CSV” format.
3.You’ll receive a notification saying that the file is being generated. Wait a few minutes until the file generation is completed. You can continue working in chats and calls while the file is being generated.
4.Once the file is ready, you’ll receive a new notification. Click “Download” or “Save file” to download your report.