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One of the main excuses that e-commerce owners have for not using a chat on their site is related to the lack of time to be in front of the computer to answer the questions of their potential customers.
In addition to Facebook, Instagram is another medium you should use in your business. Especially if you work with products that depend a lot on the image like photos, fitness or with an attractive design.
Before being a great novelty in the market, the service in the e-commerce area has evolved considerably over the years, mainly with the change in the relations between consumer and customer in social networks.
Social networks can be the rise or fall of your "empire," whatever it may be. Carrying out the service and dissemination through microblogs, such as Twitter, can make a small response be passed on by thousands of people and make their brand known, for better or for worse.
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